Frequently Asked Questions

  1. Check out our locations page.
  2. One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. However to ensure everyone is safe, we do have age and size limits designed to make sure big people don’t accidentally bump into small people. For all ticket types you must be 3 years or older and with the exception of Junior Jumpers and JJ Parties a minimum of 110cm tall (3.8 feet).
  3. We recommended booking in advance to ensure you can jump when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click Book Now to check availability and make a session booking.
  4. We accept all major credit cards and debit cards, so it’s easy to book in advance. If you are unable to book online then you can make a booking over the counter however by not booking in advance you run the risk of missing out or waiting for a session with available space.
  5. All bookings are non-refundable and non-transferrable. If you have further concerns about this please contact us 932 201 572 or email [email protected]
  6. We recommend arriving 15 min prior to booked time to check in.
  7. Give us a call on 932 201 572 to speak to a BOUNCE customer service team member.
  8. Check out our pricing page for a full list of ticket types and to find out which is right for you
  9. We recommend athletic clothing with some stretch. Baggy jeans are fine or tracksuit pants and long sleeve shirts are recommended. Lace-up, flat-soled and closed toe sports/skate shoes must be worn in X-Park. BOUNCE socks with grip are compulsory to avoid slipping. These are added to your admission fee the first time you visit BOUNCE and are then yours to keep to be used again at all subsequent visits. Please contact us on 932 201 572 to find out about change room availability.
  10. Due to our food health & safety policy, no self-catering is allowed.
  11. BOUNCE has open cube lockers and paid secure lockers available.
  12. Yes, we have discounts for groups of 10 or more.
  13. Yes we do, it’s called GIFT OF FLIGHT! We have multiple options for you to choose! From all of our access types, all the way to our awesome merch! Ask for yours at the reception.
  14. Please call our contact centre crew on 932 201 572 during the following hours: 9:00am – 6:00pm Monday – Sunday. Alternatively send us an email to [email protected]
  15. Yes. Trampolining is one of the best form of exercise there is! Click here for the health benefits of trampolining.
  16. Safety is the number one priority at BOUNCE. For details see the safety section.